Packing: What should my child bring to camp?
What to bring:
- Swim Clothes
- Flip Flops
What not to bring:
- Trading Cards
When is drop off and pick up time?
In order for camp to run smoothly we ask that campers be dropped off between 7:30-8am and picked up between 4:30-5:30. If a camper is going to be late or needs to leave early for some reason, please contact the camp ahead of time to let them know.
What happens if I want to cancel or add a week of camp for my child?
Please contact the main office at 903-593-9211 to cancel or add a week of camp.
What happens if my camper loses something at camp?
We ask that you not bring something that is valuable, but if a camper loses something each location will have a lost and found where parents and students can look for their missing item. The camp is not responsible for lost belongings.
What is for breakfast and lunch?
We serve the same meals that TISD uses throughout the year at elementary schools.
What and when are Theme Days?
Every Friday we have a fun-packed theme day, and we invite campers to go all out!! Check back in the Theme Days section or click below to see next summer's amazing Theme Days!
For Theme Days information click HERE.
What is the initial enrollment deposit and what does it cover?
The initial enrollment deposit is a one time deposit of 10% of your total balance. This deposit is required to secure your child(ren)’s enrollment for the weeks that you have applied. Your deposit is deducted from your total balance but is not be applied to any particular week. In other words, you pay 10% of your total balance upfront; then you pay per week towards your remaining balance. This deposit is non-refundable.
I’ve already paid a deposit fee, why do I still have to pay for a registration fee with my first week’s payment?
The initial enrollment deposit only secures your spot in the program and goes towards your total tuition, while the registration fee is an administrative fee that is due at the time that the first week’s payment is due.
Why am I required to pay two Fridays in advance?
Mentoring Alliance Summer Camp is uniquely designed to meet the needs of the families we serve! Our program allows our families to choose the weeks that their child(ren) will attend with no obligation of attending or paying for all 8 weeks. Because of this, the number of children enrolled at your site vary from week to week and therefore requires a week by week process. Advanced payments secure your child’s spot in the program in the event that your site is at full capacity that week.
How can I make a payment?
Listed below are your payment options:
- Set your account to auto-pay from your parent’s dashboard or call the front desk and have them set it up for you. Online, we accept credit/debit cards and EFT from your bank account.
- Make a payment online using a credit/debit card or your checking account information.
- Call the front desk at (903) 593-9211 and a member of our team will process the payment for you.
- Come into our office location at 1909 S. Broadway Ave. Tyler, TX. 75701. You may pay by money order, credit/debit card or checking account.
- Pay at your child’s site with a money order.
My invoices do not reflect the amount that I was told/given when I enrolled. How do I account for the difference?
We are here to serve you! If you have any questions about your invoice, please feel free to call the Mentoring Alliance’s front desk at (903) 593-9211 and one of the registrars will walk you through what you are paying and why. In the event that your invoices are incorrect, we will take the proper steps to rectify any discrepancies.
My child was unenrolled for non-payment and I want to re-enroll him, but I am being asked to re-pay the registration fee. Why?
We, at Mentoring Alliance, pride ourselves in going above and beyond to retain the campers that we love to serve! Losing a camper is losing a Mentoring Alliance Summer Camp family member! Because of that, parents are notified 3-4 times via email, text, and at the site about past-due accounts and required payment in order to prevent campers from being unenrolled. The processing of un-enrollments and re-enrollments by our registration team requires much time and tedious work and should be avoided.
I put my account on auto-pay, but the money is not being withdrawn from my account. How do I fix this?
Check your camper’s account to make sure that you are enrolled in auto-pay and that the card or banking account information that you have on file is accurate and listed as the primary card. If you signed up for auto-pay and your account has not been charged by noon on the day that your payment is due, please call our registrars at (903) 593-9211 and the registrars will take your payment and manually set your account to auto-pay for future payments.
I want to apply for financial aid, but I have been unable to upload my 1040 tax return to my camper’s profile. What are my options?
Email us your 1040 tax return directly at firstname.lastname@example.org . Once we have received it, we will give you a call back within one business day. Feel free to call us at any time after you have emailed it to follow up.
My child has special needs. Can your program accommodate him?
We love all children and wish that we could accommodate every one of them in all of their uniqueness! However, the admittance of children with special needs is on a case by case basis. Our most recent policy is located in the parent’s handbook under admittance. It states that we currently accept children with special needs into our program if we can accommodate their needs and they are fully independent in personal hygiene. Behavioral policies apply. If you have any questions, please give us a call at (903) 593-9211 and we’d be happy to connect you with someone that can properly serve you.
My child is having issues at the site with other students or employees. Who do I need to contact to address my concerns?
It is our prayer that every child has a great and lasting experience during their tenure in Mentoring Alliance Summer Camp! Our staff is here to serve you and your family! We welcome any questions or concerns and we assure you that they will not go unaddressed. Please give us a call at (903) 593-9211 and we will connect you with your site director to resolve your concerns.
How long does it take to receive a refund?
Credit card processing time is 7-10 business days and ACH/e-check has a processing time of 1-3 business days.
I forgot my password and I have been locked out of my account. How do I reset my password?
You may call our team at (903) 593-9211 and a member of our staff will be happy to assist you with resetting your password.